Lens Replacement

Shipping Policy

1. Shipping Methods and Costs

• Delivery Time: The average delivery time is approximately 3-5 business days from the payment date, and it may be slightly delayed depending on the inventory status. Delivery to rural and mountainous areas may take longer than the average delivery days.

• Courier: Kyungdong Express

• Shipping Costs: Free shipping (Additional charges may apply for Jeju Island and remote areas. Please contact Customer Service at 055-344-0500, Monday to Friday, 9:00 AM to 5:00 PM, for inquiries).

2. Order/Delivery Tracking

• Delivery Tracking: If you wish to track the status of your order/delivery, you can check the progress using the tracking number provided in the delivery confirmation email.

• For detailed inquiries, please get in touch with our Customer Service at 055-344-0500, Monday to Friday, 9:00 AM to 5:00 PM, or send an email to [email protected].

3. Order Changes and Cancellations

If you wish to make changes or cancel your order, please contact our Customer Service at 055-344-0500, Monday to Friday, 9:00 AM to 5:00 PM.

※ Orders cannot be canceled after the product has been shipped.

4. Report Order/Delivery Issues

If your ordered product is missing or has defects, damages, etc., please contact our Customer Service at 055-344-0500, Monday to Friday, 9:00 AM to 5:00 PM, or send an email inquiry to [email protected]. To provide faster assistance, please include your order number. We will do our best to address any inconvenience you may have.

Return & Exchange

• Requests for exchanges, returns, or complaints must be made within 3 days of receiving the product, and only products that are in undamaged packaging can be eligible for replacement.

• When requesting exchanges or returns, please make sure to contact the Customer Service.

- If products are sent without prior notification to the Customer Service, they will be returned with postage due.

- Round-trip shipping costs may apply for exchanges and returns.

• Processing Returns/Refunds/Exchanges: Please contact Customer Service at 055-344-0500, Monday to Friday, 9:00 AM to 5:00 PM, or email at [email protected].

1. Cases where Exchange and Return are not possible:

• If the request period for returns has passed.

• Loss or damage of the product due to the buyer's responsibility, except when the packaging is damaged for the purpose of checking the contents of the product.

• Significant reduction in the value of the product due to the buyer's use or partial consumption.

• Significant reduction in the value of the product to the extent that resale is difficult due to the passage of time (e.g., limited edition products, expiration of product shelf life).

• Custom-made products tailored to the buyer's request.

• Damage to the packaging of products such as replicable items.

2. Return and Exchange Shipping Costs:

• In the case of returns due to a simple change of mind, the customer is responsible for all return shipping costs. If you received free shipping benefits, you must also bear the initial shipping cost when returning the product.

• For inquiries about return and exchange shipping costs, please contact Customer Service at 055-344-0500, Monday to Friday, 9:00 AM to 5:00 PM.

• After depositing the return shipping fee to the specified account, the retrieval and refund process will be initiated (Bank: HANA Bank 135-890000-21104).

• In the case of defective products or if the content of the product differs from the displayed/advertised content or the contract terms, the seller will bear the return shipping costs.

- Exchange: Exchange due to a simple change of mind is only possible for the same product's options. Exchange for different items or some items requires placing a new order after the complete return.

- Refund: Once the returned product arrives at the seller's location, and the reason for the return and return shipping costs are confirmed, a refund will be processed to the same payment method used for the original order. For credit cards, the processing schedule may vary depending on the card issuer or the customer's billing date.